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Terms & Conditions – Cab in Kerala Taxi Service
Welcome to Cab in Kerala Taxi Service. By booking our taxi or tempo traveller services, you agree to the following terms and conditions. Please read them carefully before confirming your booking
Booking & Payment Policy
Advance payment is mandatory for booking cabs.
The balance amount must be paid to the driver in installments, as and when required by the driver during the trip.
Important Note:
When you book a vehicle with us, it is reserved exclusively for you on the specified date, and we decline other bookings for that vehicle. Therefore, if you cancel the booking for any reason, the advance booking amount is non-refundable.
Refund Policy
The booking amount becomes non-refundable after three (3) calendar days from the date of booking.
If you cancel the booking after three calendar days, you will not be eligible for any refund.
If you reduce the number of travel days or change tour destinations after arrival, vehicle charges will not be reduced or adjusted, and no refund will be issued.
The full trip amount must be paid as per the booking voucher.
Passenger & Safety Guidelines
While visiting beaches, please carry an extra pair of Clothes.
Passengers wearing wet clothes after Sea bathing are not permitted inside the vehicle under any circumstances. There will be no compromise on this rule.
Hotel / Resort Parking Responsibility
While booking hotels or resorts, please ensure Vehicle parking space is available
please ensure Driver washroom facility is available
If parking or washroom facilities are not available, the vehicle will be parked at the nearest paid parking area, and parking charges will be billed additionally.
This issue usually arises with tent camps, government guest houses, and low-budget lodges . customer staying in friends home and relatives home and rental flat .
Driver Duty & Timing
All Kerala tourism taxi driver sightseeing duty hours are from 08:00 AM to 09:00 PM only (applicable on sightseeing days).
For sightseeing before 08:00 AM or after 09:00 PM, an additional driver allowance of ₹300 per hour will be charged.
However, no additional driver allowance is required for early morning airport or railway station pickups.
After completing the day’s sightseeing, the driver will drop you at your hotel. The driver requires time to clean and prepare the vehicle for night rest, as they sleep inside the same vehicle. This is an essential part of maintaining hygiene, safety, and readiness for the next day’s travel.
We kindly request all customers to cooperate with the driver and respect duty timings
Tempo Traveller – Important Information
If you are hiring a Tempo Traveller for a Kerala tour, please avoid booking hotels /resorts near:
Kovalam Lighthouse Beach , North Cliff Varkala Beach.
These areas have narrow and steep roads, where Tempo Travellers cannot access.
Pickup and drop will be provided only from the main road.!!
Outstation Pickup Policy
30% advance payment is required for outstation pickups (e.g., Coimbatore, Madurai, Kanyakumari, Chennai, Bangalore, etc.).
This advance amount is non-refundable.
Kilometer & Usage Policy
Kerala tourism taxi service Kilometers are calculated on a Garage-to-Garage / Base Station-to-Base Station basis:
Kochi to Kochi - Trivandrum to Trivandrum
The customer is responsible for tracking trip kilometers.
If the driver needs to travel to nearby areas (e.g., restaurants or facilities not available near the hotel), those kilometers will be included in the trip total.
Any complaints regarding mileage or service must be reported immediately.
Complaints raised on the last day of the trip will not be accepted.
AC & Vehicle Conditions
A/c will work only while the vehicle is running.
(A/c will not operate when the vehicle is parked.)
If the vehicle is not in good condition at the time of pickup, please inform the company before starting the trip, and we will arrange a replacement as soon as possible.
Any damage to vehicle seats or interiors caused by passengers will be charged to the passengers.
Parking, Toll & Additional Charges
Toll and parking charges are included only once per location.
Repeat visits to the same location will additional toll and parking charged
Shopping malls and shopping centers charge parking on an hourly basis, which will be billed additionally.
Unforeseen Circumstances
In case of vehicle breakdown or accident, an alternate vehicle will be arranged.
Replacement time depends on the location and situation.
In certain city or town areas where stoppage is not permitted, guests will be dropped at the nearest legal and safe location.
Expenses caused by factors beyond our control, such as:
Roadblocks
Political disturbances
Natural calamities
Traffic conditions
must be borne by the customer.
Important Travel Notice
Travel times provided are approximate and may vary depending on traffic, weather, and road conditions. Please note that our routes and travel decisions are based on the practical experience of our drivers rather than navigation apps like Google Maps. With over 5 years of experience in Kerala tourism, our professional, multi-language-speaking drivers ensure safe, efficient, and comfortable journeys.
Customer Support
24/7 Customer Support Available
📞 +91 97448 01901 | +91 94003 33361
Santhosh Raghavan
Team
Cab in Kerala Taxi Service
+91 9744801901 - +91 9400333361
https://g.page/cabinkerala?share
santhosh@cabinkerala.com - aimconnector@gmail.com
